It is easier than you’d have thought. Just fill up the form on the contact page and we will take care of the rest.

Our contracts are on a monthly basis and you can chose to cancel it at any time.

Yes, it is. If it is important, let us know about it in the beginning.

No, we do not disclose any information about our customers to others. At most, we can use your logo or company name on our website in the list of clients.

You can contact your account manager via phone, email or Skype.

Depending on the live chat software being used, you can have limited or full access to your chat history.

No, we do not provide the contact details of our chat agents. For any issues, you many contact the account manager.

The chat widget does make your website a bit slow but the difference is in milliseconds which can be easily ignored.

We offer many different payment options based on your convenience. We use Paypal for most of our transactions.

All the responses to chats are instantaneous and in any case it does not take more than 7-10 seconds.

Yes. Actually it is one of the ways to convert website visitor into a sales lead. Depending on the page being visited and time spent on the website, it is possible to configure triggers to invite website visitors to chat.

Not all the software provide chat transcripts and history. But for those that do provide these information, it is not possible to edit the chat transcript.

You can always discuss these with your account manager.

No, you do not need to pay extra for any sales lead that is generated as a result of interaction with a customer. You also need to understand that the main focus of our agents working in customer support is to provide helpful answers and suggestions to your website visitors and not generating sales leads.

You can chose to receive sales leads on a daily or weekly basis. If you want, we can send you all the leads generated at the end of the day.

At present, we only provide customer support in English and serve English websites.

All of our agents are experienced in multi-tasking, and they chat with multiple clients on a regular basis.

Our agents are smart enough to not do that at any cost. If they do not know the answer to any question or are unable to solve any issue, they ask the customer to contact your office directly.

Many live chat software have this particular feature. If this is important to you, we can go ahead with the application which provides detailed reports about missed chats. Although it is extremely rare that our agents will miss a chat.

We have worked out different strategies to sort our prospective customers from your website visitors. We use custom triggers for your business to initiate live chat with the prospects and move them into sales funnel.

We are located in the city of Dharamshala in Himalayas. Currently we have 15+ staff in customer support and 10 sales agents working to provide sales support to your prospective customers.

If you have more than one website which offer the same products or services, our agents can work on them at the same time. If you want us to provide live chat support for multiple websites in different market segments, you will need to hire multiple agents.

At any time, you can call or email us or chat to live chat support agent. After subscribing to our services, you will get a dedicated manager, who will work to solve any issues or problems you might have.

First of all, we create an extensive set of questions related to your business. Once you have provided the answer to all those queries, we go ahead and train our staff about your business, products and services that you offer. Our main focus is to enable our staff to serve in the way, someone from your company could have.

Yes. The live chat software is your property and we only provide support staff to work behind the scenes.

Live chat services require us to train our staff about your business before they can go live on your website and it is not possible to offer free trial. If you want, we can make arrangements for a demo to show how live chat will work on your website.

Yes, we have customer support agents working in three different shifts to chat live with your website visitors any moment they arrive. Most of our clients need our services for 24 hours as well as on weekends and we have been doing it successfully for many years.

Of course, choosing the right software and creating an implementation strategy specific for your website is the first step towards improving the customer experience on your website. We can issue necessary guidelines for your development team to install the software on your website. If you need us to do it, we can easily set it up for you within 24 hours.

There are many great live chat applications available in the market, both free and paid. It all depends on your business requirements, resources as well as the budget. We analyze your requirements and help you choose the best tool for you in order to serve your prospects well.

There are plenty of software which help you run live chat on your website. You just need to insert a few lines of code on your website and you are ready to chat live with people actively browsing it.

Live chat support service is used to solve the problems of prospective customers visiting your websites or to convert them into sales leads. Our agents work as the virtual front desk staff for your website to solve any issues your customers might face. They also try to convert your visitors into sales leads for your business.

Chat Live Agents (CLA) is a leading organization which provides live chat support services for websites of small to medium size businesses to assist in customer support and lead generation.